I've said it before, and I'll say it again:  3iX.com webhosting is the worst webhost I've ever dealt with, and is quite possibly one of the worst companies I've ever dealt with.  If you are thinking of using them for webhosting, don't.  The company is trash, and the support is a nightmare. Granted- the package that I had with 3IX was only twelve dollars annually, however- the service and support for the product was, well, nonexistant. 

I recently had the pleasure of dealing with 3IX, as I have a web customer that is still hosted with 3IX (against my recomendations and pleadings).  I phoned in to billing support, because I had some questions regarding two seperate invoices that 3IX had sent me, one of which was showing to be "paid" (that I never paid).  So, I called billing support, and immediately got an answering machine, and was promised to have my call returned with 48 hours.  48 Hours?!  Are you kidding?   So, I hung up and logged on to 3IX.com, and signed into their "client area", and used their "support chat" feature.  At this point, I was connected with a very unhelpful representative that could not even directly address my questions, and tried his best to refer me elsewhere. 

Hit the jump for a transcript of the chat session with 3iX 's support professional...

Notice at the end of the chat, that the session was terminated by the support representative- NOT by me, the customer.  This is a universal "no-no" in the world of customer service.  The customer always terminates the call/chat session/conversation.  The representative should never terminate any sort of session.  Also- when asked for contact information, I was provided with (---) -------- As a phone number.  Not an actual phone number, but simply dashes/hyphens.  How ridiculous is that?

 Domain names and details have been changed to protect the innocent...

Chat Transcript

info: Please wait for an operator to respond.
info: You are now connected.
24x7Help: Welcome to 3iX live chat, my name is Michael, please hold for a moment, I am reviewing your question.
AustinThomas: Thanks!
24x7Help: What is your domain/site name?
AustinThomas: I had two domains. AustinThomas.net and Example2.com
AustinThomas: AustinThomas.net is now hosted elsewhere.
AustinThomas: Example2.com will continue to be hosted at 3IX
AustinThomas: I've been invoiced twice, and one of the invoices is showing paid. I think that's the one for Example2.com, but I just wanted to verify.
AustinThomas: It shows to be paid via PayPal, but it's not clear which domain/hosting it was applied to. However, I do have an UNPAID invoice for AustinThomas.net, which makes me think that the paid invoice has been applied to Example2.com
AustinThomas: Are you able to help me with this?
24x7Help: To cancel your account please open a ticket from here https://www.host-care.com/help/index.php?_m=tickets&_a=submit with the subject 'ACCOUNT CANCELLATION - domain.com' (specify your site name), use your registered email address to submit the request and enter your cpanel information as verification.
AustinThomas: At no point did I make mention of canceling any account. I need to know if the hosting for Example2.com is paid up.
AustinThomas: Can you help me with that?
24x7Help: Please let me know the invoice no and the payment transaction for the same .
AustinThomas: Invoice #511768
AustinThomas: Is showing UNPAID.
AustinThomas: Invoice #511817 is showing PAID
AustinThomas: via PayPal
AustinThomas: I just need to double-check that Invoice 511817 is in fact, paid.
AustinThomas: Can you help me?
24x7Help: If you already paid the invoice please let me know the payment.
AustinThomas: Please pay attention.
AustinThomas: I have not paid any invoices.
AustinThomas: Originally, when I setup this account, I paid via PayPal.
AustinThomas: Now, with these two new invoices generated, one of them is already showing as paid.
AustinThomas: So, I am not sure if it automatically deducted it from my paypal account or not. Thats the way that it appears to be.
AustinThomas: Are you able to look up the invoice number and verified if it is paid or not?
AustinThomas: I dont understand why this is so difficult.
24x7Help: Please let me the payment transaction id for the same .
AustinThomas: Sir, If I had a transaction number, then I would know that the invoice was paid. Can you not look at my account and see if it was paid, and how it was paid?
AustinThomas: Can you give me a phone number for 3iX? A phone number that someone answers?
24x7Help: The invoices 511768 ,511817 still appears to be unpaid at our end .
AustinThomas: Thank you. Which invoice is for which domain?
24x7Help: You need to contact your bank for "deduction of payment issue "
AustinThomas: Can you please read what I am typing, and respond intelligently?
AustinThomas: Is this a bot, or a live human being?
AustinThomas: I would like to notify you that you have *not*, in any way, assisted me with my issue today.
AustinThomas: You have not directly addressed any of my issues.
AustinThomas: I am asking specific questions, to which you only reply with more questions.
AustinThomas: I will take my hosting elsewhere upon expiration.
24x7Help: --- ------ --------,
AustinThomas: ???
24x7Help: Québec, QC, ------
24x7Help: Canada
24x7Help: --- --- ----
AustinThomas: Is that supposed to be a phone number?  There are nothing but dashes " --- " displayed on my screen.
24x7Help: Thank you for using our 24x7 Live Chat Service, if you would like a copy of this chat, please click the 'Close' button and enter your email address.
24x7Help: You will also be able to rate our service and make any comments you think would help us to improve, your opinion is important to us.
24x7Help: Thank you for chatting.  Good-bye.
24x7Help: ))
info: Chat session has been terminated by the site operator.

 As you can see, 3IX.com sucks.  3IX Web Hosting has the worst customer service, worst support, and is all around crap.  Beware of 3IX.com !!!